Privacy policy

1. About this policy

Sushi Wawa Pty Ltd, referred to in this policy as Sushi Wawa, we, us or our, respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit sushiwawa.com.au, make a booking, place an online order, purchase merchandise or gift cards, submit an enquiry or otherwise communicate with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Personal information we collect

The personal information we collect depends on how you interact with us. When you submit a website form, make a booking, place an order or contact our team, we may collect:

• Your name
• Email address
• Telephone number
• Booking details, such as date, time and group size
• Dietary requirements or special requests you choose to share
• Order, billing and delivery details for merchandise or gift card purchases
• Gift card recipient details you provide
• Information included in your enquiry or correspondence
• Records of our communications with you

Please do not submit sensitive personal information through our website unless it is necessary for your enquiry.

3. Payments

Payments for online orders, merchandise and gift cards are processed by trusted third-party payment providers, including PayPal and our ecommerce payment processor.

Your payment details are collected and handled by these providers in accordance with their own privacy policies and security standards. We do not store complete payment card numbers on our systems.

4. Website and analytics information

When you visit our website, certain technical and usage information may be collected automatically. This may include:

• Internet Protocol address
• Browser and device type
• General geographic location
• Referral source
• Pages viewed
• Time spent on the website
• Website interactions
• Date and time of your visit
• Technical information about how the website performs

We use Google Analytics to help us understand how visitors find and use our website. Google Analytics may use cookies or similar technologies to collect and process this information.

The analytics information available to Sushi Wawa is generally aggregated and is used to improve our website, content and user experience.

5. How we collect personal information

We generally collect personal information directly from you when you:

• Complete a website form
• Make a table booking through our online reservation platform
• Place an online order or purchase merchandise or gift cards
• Contact us by telephone or email
• Visit or dine at our restaurant
• Communicate with our employees or representatives

We may also collect technical information automatically through cookies, analytics tools and normal website operations.

6. Why we use personal information

We may use personal information to:

• Respond to enquiries
• Process and manage table bookings
• Process, fulfil and deliver orders for merchandise and gift cards
• Accommodate dietary requirements or special requests
• Provide receipts, confirmations and service communications
• Maintain business and enquiry records
• Improve our website, menu and dining experience
• Monitor website performance and usage
• Protect our website and business systems
• Meet legal, regulatory and contractual obligations
• Manage disputes, complaints or legal claims

We will not sell or rent your personal information.

7. Cookies and Google Analytics

Cookies are small data files stored on your browser or device. They can help a website operate correctly and provide information about how visitors use it. Our website may use cookies for:

• Basic website functionality
• Remembering website preferences
• Supporting the online store, cart and checkout
• Measuring website traffic
• Understanding visitor behaviour
• Improving website content and performance

Google Analytics may collect information and process it on servers located outside Australia.

You can restrict or block cookies through your browser settings. Disabling cookies may affect how some parts of the website operate, including the online store. You can also use Google's browser tools and account settings to manage how Google collects and uses analytics information.

8. Bookings and online ordering platforms

Table bookings and online food orders are made through trusted third-party platforms. Information you submit through these platforms is collected and handled by those providers in accordance with their own privacy policies.

We receive the booking and order information reasonably necessary to prepare for your visit or fulfil your order.

9. When we disclose personal information

We may disclose personal information to trusted service providers where reasonably necessary to operate our business or respond to your enquiry. These recipients may include:

• Website hosting and maintenance providers
• Form processing and communication providers
• Booking and online ordering platform providers
• Payment processors, including PayPal
• Postal and delivery providers for merchandise orders
• Information technology and security providers
• Analytics providers, including Google
• Professional advisers such as lawyers, accountants and insurers
• Government authorities or regulators when required by law

We only disclose information that is reasonably necessary for the relevant purpose.

10. Overseas processing

Some technology, payment and analytics providers may store or process information outside Australia. The countries involved may vary depending on the systems, infrastructure and subcontractors used by those providers.

Where required, we take reasonable steps to ensure personal information is handled in a manner consistent with applicable Australian privacy requirements.

11. Data security

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. If you send information through the internet, you do so with an understanding of these inherent risks.

12. Retaining personal information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, including responding to enquiries, fulfilling bookings and orders, maintaining business records and meeting legal or contractual obligations.

When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it.

13. Accessing or correcting your information

You may request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete or out of date. To make a request, contact us using the details below. We may need to verify your identity before providing access or making a correction.

In some circumstances, applicable law may allow or require us to refuse access. If this occurs, we will explain the reason where legally permitted.

14. Privacy questions and complaints

If you have a question or complaint about how we handle personal information, please contact us using the details below. Please include enough information for us to understand and investigate your concern. We will review the matter and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.

15. Third-party websites

Our website may contain links to websites operated by other organisations, including social media, booking, ordering and payment platforms. We are not responsible for the privacy, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.

16. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology or legal obligations. The current version will be published on this website with its latest revision date.

17. Contact Sushi Wawa

Sushi Wawa Pty Ltd

Email: info@sushiwawa.com.au
Website: sushiwawa.com.au

8A Sunray Drive
Innaloo WA 6018
Telephone: (08) 9445 1894